About Buxton

The first Buxton office was established by the company's founder John Robert Buxton in South Melbourne in 1861.

Since then, Buxton has expanded to become one of Melbourne's premier real estate groups, with a network of offices across many key inner-suburban and bayside locations, including Greater Geelong and Regional Victoria. We have established a proud reputation for our reliability, integrity and our ability to achieve the highest prices for our sellers and landlords.

People
Buxton attracts and retains the best people in the business – talented negotiators, who do business with heart and purpose. We support them with a business environment and proven systems that give them a decisive edge over others. Buxton’s systematic sales, marketing and business training instils our people with high levels of expertise, so vital in marketing, auctioneering and sales negotiation.


Technology
Our advanced technology equips us with the most extensive and up-to-date database of buyers, while our b >alert system keeps property hunters up to date (via SMS or e-mail) with sales and rental properties, results, market updates and much more. Our sophisticated website includes an array of useful tools and information to support and guide our clients through their important property transactions.

Marketing
When you appoint Buxton to sell or lease your property, it will be pitched to stand out from the crowd through eye-catching, high-impact marketing. We use cutting-edge buyer-matching technology, professional copywriting, multi-faceted internet promotion, video, prestige brochures, our weekly magazine, floor plans and premium photography to showcase properties in the best possible manner.

Innovation
We are constantly seeking out new and innovative ways to ensure that dealing with Buxton is a pleasurable and rewarding experience, and have led the way in Melbourne real estate with some important innovations. For example, we were the first – and are still the only – estate agency group to provide an independent valuation report to sellers, to ensure they enjoy total price peace of mind.

Results
As one of the leading agencies in Melbourne, we sell and lease thousands of properties every year, working to realise the full potential for our clients in every transaction. Our demonstrable record of success over many years means you can be confident with Buxton.

Unrivalled Local Knowledge
Buxton is committed to providing vendors and buyers with accurate and useful market information. In addition to our own extensive resources, we also work with Property Analytics, an independent, specialist real estate data analytics company, to continually examine trends across Melbourne and within local neighbourhoods.

Client satisfaction
We are proud to have established and maintained literally thousands of enduring client relationships based on integrity, trust, care and respect. In a recent independently compiled survey of Buxton sellers, 99% of respondents said they were delighted with our service (we’re working hard to delight the other 1%!).

To find out more, please spend time exploring this site, or contact us

Buxton is one of a small number of Gold Partners of the National Breast Cancer Foundation (NBCF) Australia wide.

Buxton’s ongoing partnership with the NBCF represents the most significant charitable alignment in our 151-year history, generating community awareness and substantial funds for NBCF research.

All Buxton offices have committed to a significant annual donation to the cause, and have been working proactively with their teams to promote the NBCF. Buxton is very proud that its sponsorship helps to increase awareness of breast cancer at a community level and create a meaningful contribution of funds to aid research.

How Buxton supports the NBCF

Buxton has embraced the NBCF alliance, via an array of educational, awareness-raising and fundraising initiatives that include:

  • Donating $195,000 every three years to the NBCF
  • Participating in the NBCF Mother’s Day Classic Run/Walk annually since 2008
  • Running Pink Cup Cake stalls at our offices during Breast Cancer Awareness Week, to raise further funds and distributing co-branded NBCF Fact Sheets
  • Wearing the NBCF lapel badge at all times (and some auctioneers donning pink suits for their auctions during Breast Cancer Awareness Week)
  • Ensuring many marketing materials are co-branded with the NBCF Gold Partner logo wherever possible, including boards, window displays, property brochures, email signatures, b>alert property notifications, print and electronic newsletters, and more
  • Conducting an annual awareness campaign during Breast Cancer Awareness Month – via pink ‘sold’ and ‘leased’ stickers, and a pink NBCF theme on the cover of Buxton’s popular weekly b> property magazine for four weeks
  • Raising awareness with our clients, and promoting the alliance via our widely distributed company newsletter, as well as on billboards, and via a number of large display advertisements in The Sunday Age newspaper, and via editorial coverage in a range of local and metro news titles
  • Establishing a dedicated NBCF/Buxton committee to drive fundraising and promotional activity for the cause.

And while Buxton has become actively involved in other NBCF activities – and initiated a number its own – the most important contribution is made through Buxton’s positive promotion of the cause via the contact staff members have with hundreds of people every day.

How can you support NBCF through Buxton?

By choosing Buxton to sell or manage your property, you will be supporting a company that has made a significant and ongoing contribution to the NBCF.

If you’d like to find out more about our NBCF alliance, please contact us. For more information on breast cancer, please go to the NBCF website at nbcf.org.au

Breast cancer facts

Breast cancer is the most commonly diagnosed cancer among women in Australia

One in eight women will develop breast cancer in their lifetime

It was predicted that in 2012, 14,610 women will have been diagnosed with breast cancer in Australia.

It is projected that by 2020, 17,210 women will be diagnosed with breast cancer every year in Australia. This is an average of 47 women every day.

Increasing age is one of the strongest risk factors for developing breast cancer. More than two in three cases of breast cancer occur in women aged between 40 and 69 years.

Australian women diagnosed with breast cancer have an 89% chance of surviving 5 years after diagnosis.

Improvements in survival are attributed to earlier detection of breast cancer through regular mammograms and improved treatment outcomes for breast cancer.

On average, seven women die from breast cancer every day in Australia. Finding breast cancer early increases the chance of surviving the disease.

Although rare, breast cancer can also affect men. 113 men were diagnosed with breast cancer in 2008. This is approximately 1% of all breast cancer cases.

One in 688 men will develop breast cancer in their lifetime.

Source: Australian Institute of Health and Welfare & Cancer Australia 2012. Breast cancer in Australia: an overview. Cancer series no. 71. Cat no. CAN 67. Canberra: AIHW.

Franchise Opportunities Buxton brand and network

Buxton's ongoing strategic expansion is creating a unique opportunity to join one of Melbourne's most respected and successful franchise networks.

First established in 1861, Buxton has offices across many key inner-suburban and bayside locations, including the Mornington Peninsula and Greater Geelong.

Becoming part of the Buxton network will accelerate your success by giving you immediate access to…

A premium profile
Owning a successful business can be highly rewarding, but it can be very hard to establish a trusted, high profile brand on your own. That’s why teaming up with a proven, premium brand like Buxton, makes perfect business sense. By joining Buxton, you’ll immediately reap the benefits of aligning your business with one of Melbourne’s most successful real estate brands, with a trusted and long-established reputation for consistently delivering high levels of expert customer service, innovation and outstanding results.

Established systems, technology and resources
Owning and managing a Buxton franchise opens the door to a suite of proven and established systems and processes, honed over decades of operation and dovetailed with the latest, state-of-the-art management technology – all of which will help streamline your operations and grow your business. You will have access to the latest IT and database systems, including our vast intranet resources, along with centralised systems and support in the areas of HR and business performance. Plus, you will benefit from the infrastructure, insight, support and networking opportunities that naturally flow from being part of a dynamic and successful, multi-office network.

Renowned brand marketing
The exciting, distinctive and premium style of the Buxton brand sets it apart from the competition, and will give your business a decisive edge. Buxton’s established corporate brand management systems and materials – backed by professional corporate marketing and advertising support – ensure the brand is delivered consistently and professionally across all consumer touch-points. The combined resources of the Buxton multi-office network enable us to run an ongoing corporate brand-marketing program, which includes high-profile display advertising, one of the industry’s leading web sites and many other marketing activities, to ensure Buxton is always top-of-mind at decision time.

Sound business leadership
Buxton’s progressive management team comprises some of the real estate’s most successful and respected individuals, who are continually seeking new ways to improve operations, and achieve sustainable growth in a highly competitive market.

High-impact property marketing materials and systems
Becoming part of Buxton provides you and your staff with proven, professional property marketing services and materials, including established templates for press advertising, outdoor signage, personal profiles, stationery, promotional flyers, sponsorships and much more – all available for immediate access via our advanced intranet system. You and your clients will also benefit from our array of property marketing and information services, which include our b >alert automated email/sms property-notification system, our regular b >informed online and printed newsletter, regular video market updates, our sophisticated and feature-packed website, and our popular weekly b > magazine in both printed and electronic formats.

Ongoing training and professional development
The quality of our people is fundamental to our success. Buxton is renowned for attracting and retaining the best people in the business, thanks in part to our regular professional development and training programs, seminars, conferences, workshops, group meetings, forums and recognition programs. Our annual awards program recognises outstanding performance and provides recipients with a marketable business edge.

Valuable and rewarding partnerships
We are proud of our ongoing Gold Partnership with the National Breast Cancer Foundation, which helps generate substantial community awareness and funds to aid research into breast cancer, The Foundation’s ultimate goal is to improve awareness and treatment to the point where there will be zero deaths from breast cancer by 2030.

The next step
Whether you operate a successful real estate business and want to realise its full potential, or you are a highly accomplished salesperson ready to move to ownership level, please contact us for a confidential discussion:

Nathan Jones
Chief Executive Officer
Mobile: 0447 220 713
Office: (03) 9591 0188
E-mail: njones@buxton.com.au

Careers

One of Melbourne's premier real estate groups, Buxton is a unique and dynamic company that offers a range of exciting career opportunities.

As a rapidly growing company, we are always on the lookout for high achievers who are seeking a rewarding and challenging career in the areas of sales, property management or business support.

Buxton’s success has been founded on the expertise and integrity of our people, and we place great importance on matching the right people to the right roles and working with them – via an extensive program of ongoing support and training – to ensure they reach their full potential.

Buxton is renowned for recruiting the very best people from within and outside the real estate industry. We reward success, and provide career progression at every level.

Whether you are an experienced real estate specialist or new to the industry, if you are self-motivated and professionally presented, have high ethical standards, like dealing with people, and enjoy a fast-paced work environment, we would love to hear from you.

To express your interest in working at Buxton, please send your CV with a covering letter to careers@buxton.com.au and we will contact you should an appropriate position become available.

Dispute Resolution process

Buxton aims to make it easy for you to bring any problems or complaints to our attention.

You should raise your issue with the agent, representative or property manager who is handling your business. If you are not satisfied with the outcome, there are a number of options to make a complaint to us.

In the first instance, you can contact the Director of the office your complaint is in relation to. If you are not entirely satisfied with the resolution, we request that you inform the Buxton Resolution Officer of your concerns in writing.

When raising you concerns, please ensure you provide as much detail as possible, including:

-Your name and contact details
-A detailed description of the complaint
-The name of Franchise Owner or Staff Member that the dispute relates to
-Resolution sought


You can provide this information to the Buxton Resolution Officer:

By email: dispute@buxton.com.au

By post:
Buxton Resolution Officer
Buxton Real Estate Group Pty Ltd
Level 1, 28 Carpenter Street
Brighton VIC 3186

By fax:
Attention to: Buxton Resolution Officer (03) 9591 0744

Buxton will acknowledge your complaint and endeavour to have the office involved resolve your concerns as soon as possible. The Buxton Resolution Officer will oversee the process and liaise with you and the relevant office Director to ensure the issues are completely examined.

We will treat the process and all the details of your complaint, in strict confidence.

Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to refer the matter to the Estate Agents Resolution Service (EARS) at Consumer Affairs Victoria (CAV).

EARS is able to deal with enquiries and complaints about real estate agents. The service has been established within CAV to offer a dedicated service for information, advice and dispute resolution on real estate issues.

You can telephone EARS on 1300 73 70 30 weekdays to discuss your complaint.